Legal

Privacy Policy

How Vib Tools handles account, order, payment, service, support, and security information.

Privacy & Data Protection

Privacy Policy

Last Updated: 30 May 2026

Vib Tools respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, create an account, place an order, submit payment proof, request a service, use tools, download files, contact support, or interact with our platform.

This policy applies to https://vib.tools/ and related Vib Tools services, dashboard features, digital products, support systems, and service workflows.

1. Information We Collect

We collect information that is necessary to operate the platform, verify orders, deliver tools and services, communicate with customers, maintain security, and improve our services.

Account Information

  • Name, email address, phone number, user ID, password hash, account status, and email verification details.
  • Login activity, account creation date, profile updates, and dashboard usage records.

Order and Service Information

  • Selected tools, service packages, plan details, order number, order status, price, discounts, and delivery history.
  • Customer notes, project requirements, uploaded materials, service instructions, delivery notes, and support messages.

Payment Verification Information

  • Payment method, transaction ID, payment amount, payment status, payment screenshot, sender details, gateway information, and admin verification notes.
  • We use this information only for order verification, fraud prevention, accounting, support, and dispute handling.

Support and Communication Information

  • Contact messages, support tickets, ticket replies, email communication, issue descriptions, screenshots, attachments, and customer feedback.

Technical and Security Information

  • IP address, browser type, device information, user agent, session activity, referral source, page activity, login attempts, security logs, and error logs.
  • This information helps us protect accounts, detect abuse, prevent fraud, troubleshoot issues, and improve platform reliability.

2. How We Use Your Information

  • To create, verify, manage, and secure user accounts.
  • To process tool purchases, service orders, payment submissions, manual verification, and delivery approvals.
  • To provide premium tool access, license delivery, protected downloads, project files, and service updates.
  • To communicate order status, verification updates, service progress, delivery notifications, support replies, and important account notices.
  • To respond to contact messages, support tickets, complaints, technical issues, and customer requests.
  • To prevent fraud, spam, unauthorized access, payment abuse, security attacks, and misuse of tools or services.
  • To improve website performance, service quality, customer experience, tool features, and internal operations.
  • To comply with applicable legal, regulatory, accounting, security, and dispute resolution requirements.

3. Legal and Operational Basis for Processing

We process information where it is necessary for account operation, contract performance, order delivery, customer support, payment verification, legitimate business security, legal compliance, fraud prevention, and customer consent where applicable.

Vib Tools aims to handle information consistently with applicable laws of Bangladesh and relevant international privacy principles where reasonably applicable to our services.

4. Payment Screenshots and Transaction Data

When you submit payment proof, transaction ID, screenshot, sender information, or gateway details, we use that information to verify your payment and approve or reject the related order. Payment screenshots and transaction details are not intended for public display.

  • Please do not upload unnecessary personal information in payment screenshots.
  • Make sure payment information is accurate before submitting.
  • False or misleading payment information may result in order rejection or account restriction.

5. Service Files, Customer Materials, and Delivery Data

For service orders, customers may submit logos, text, images, documents, website access, hosting information, campaign data, email content, product information, or other project materials. We use such materials only to understand, process, and deliver the requested service.

  • Private delivery files are generally provided through protected dashboard access or approved delivery channels.
  • Customers should avoid submitting highly sensitive data unless it is necessary for the service.
  • Customers are responsible for ensuring that submitted materials are lawful and that they have the right to use them.

6. Cookies and Similar Technologies

Vib Tools may use cookies, sessions, local storage, or similar technologies to keep users logged in, remember preferences, protect forms, maintain security, measure site activity, and improve user experience.

  • Essential cookies are used for login, session security, CSRF protection, dashboard access, and order workflow.
  • Analytics, chat, marketing, or third-party scripts may be used if configured by the administrator.
  • You may control cookies through your browser settings, but disabling essential cookies may affect website functionality.

7. Email and Communication

We may send emails or notifications related to account verification, password/security issues, order updates, payment verification, service delivery, support tickets, contact confirmations, and important platform notices.

  • Operational emails are necessary for account, order, payment, and service management.
  • Marketing or promotional communication may be sent where permitted and may depend on platform configuration.
  • You may contact us if you believe you received an email by mistake or want clarification about communication settings.

8. Third-Party Services

Vib Tools may use or integrate third-party services for hosting, email delivery, SMTP, analytics, chat support, payment instructions, CDN libraries, maps, marketing pixels, advertising platforms, domain/hosting services, APIs, or other operational needs.

  • Third-party services may process limited information according to their own privacy policies and terms.
  • We are not responsible for the privacy practices, security, downtime, or policy changes of third-party providers.
  • Customers using third-party accounts or platforms are responsible for maintaining their own access, compliance, billing, and security.

9. How We Protect Information

We use reasonable technical and administrative safeguards designed to protect user accounts, order records, payment verification data, private downloads, and service delivery files.

  • Password hashing for account credentials.
  • Session security and form protection where applicable.
  • Protected file delivery and access-controlled download workflow.
  • Admin-based order, payment, and service verification.
  • Activity logs, login attempt tracking, and abuse-prevention measures.
  • Limited administrative access based on operational need.

However, no online platform can guarantee complete security. Users should use strong passwords, protect their email account, keep verification codes private, and avoid sharing dashboard access.

10. Data Retention

We keep information for as long as necessary to provide services, maintain order history, verify payments, resolve disputes, comply with legal/accounting requirements, prevent fraud, support customer requests, and maintain platform security.

  • Account and order records may be retained while the account remains active or as needed for business records.
  • Payment records may be retained for verification, accounting, fraud prevention, and dispute resolution.
  • Support tickets and contact messages may be retained to maintain service history and improve customer support.
  • Technical logs may be retained for security, troubleshooting, and abuse prevention.

11. Data Sharing and Disclosure

We do not sell your personal information. We may share or disclose information only where necessary for platform operation, service delivery, payment verification, legal compliance, security, or customer support.

  • With trusted service providers that help operate hosting, email, support, payment, delivery, analytics, or technical infrastructure.
  • With third-party platforms when required to complete a service requested by the customer.
  • With competent authorities, courts, regulators, or law enforcement where required by applicable law or valid legal process.
  • To protect Vib Tools, users, platform security, business rights, payment integrity, and fraud prevention interests.

12. International Processing

Some third-party providers, hosting systems, email systems, analytics tools, or infrastructure services may process information outside Bangladesh. By using Vib Tools, you understand that your information may be processed through such systems where necessary for service operation, subject to reasonable safeguards and provider policies.

13. Your Choices and Requests

Depending on applicable law and operational requirements, you may contact us to request access, correction, update, or deletion of certain personal information.

  • You can update some profile information through your dashboard.
  • You may request correction of inaccurate account or order information.
  • You may request deletion or restriction of certain information where legally and operationally possible.
  • We may need to retain some information for order records, payment verification, fraud prevention, legal compliance, dispute resolution, and security purposes.

14. Children’s Privacy

Vib Tools is intended for business, professional, and general digital service users. We do not knowingly collect personal information from children where parental or guardian consent is legally required. If you believe a child has provided information to us without proper consent, please contact us.

15. Customer Responsibility

  • Keep your password, verification code, email account, and dashboard access secure.
  • Do not submit unnecessary sensitive information unless required for a specific service.
  • Do not upload illegal, unauthorized, copyrighted, harmful, or misleading materials.
  • Make sure all campaign lists, customer data, email lists, SMS lists, and marketing materials are lawful and permission-based.
  • Notify us promptly if you suspect unauthorized access, payment misuse, or account compromise.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, technical, operational, security, or business reasons. Updated versions may be posted on this page with a revised update date. Continued use of Vib Tools after a policy update means you acknowledge the updated policy.

17. Contact Us

For privacy questions, data requests, account concerns, payment verification issues, or support matters, please contact us through the official platform.

Website: https://vib.tools/
Email: support@vib.tools

Vib Tools is committed to responsible data handling, secure digital delivery, and professional customer support.